Privacy Policy

At ION LINK, we recognize the importance of protecting information about identifiable individuals (“Personal Information”) and we respect our customers’ privacy.

By providing us with Personal Information on the “order form” or “contact us” portion of our website, you consent to the collection and use of such information in accordance with this privacy statement.

E-mail We also collect Personal Information to the extent that you send us e-mail. We will use this information only for the specific purpose for which you submit the information.

Cookies Cookies are small data files that are sent to your browser and stored on your computer’s hard-drive when you visit certain websites in order to “track” your visit to the site.

We do not disclose any Personal Information to any third parties, except as required by law.

We have created this page to inform you about our privacy practices. It sets out the principles that govern the collection, use and disclosure of our customers’ personal information. We want you to understand the purposes for which we collect personal information about our customers. And we want to be sure that we have your consent to continue to collect, use and disclose your personal information for those purposes.

The following is a brief summary of our privacy practices.

Why we collect personal information

If you are a ION LINK customer, ION LINK has some basic information about you. We understand that some of this information is private, which is why we collect personal information only for the following purposes:

  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
    For example, when you apply for service, we collect information that allows us to confirm your identity so that we can accurately bill and collect for the products and services that you receive from us.
  2. To understand your needs and preferences.
    We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better.
  3. To develop, enhance, market or provide products and services.
    For example, we look at how our customers use our products and services, so that we can understand how to improve them. From time to time, we may review and analyze your use of our products and services to help us provide better product recommendations and special offers that we think will interest you.
  4. To manage and develop our business and operations.
    For example, we analyze customer usage of our website and facilities to help us manage them efficiently and plan for future growth.
  5. To meet legal and regulatory requirements.
    For example, we may collect information in response to a court order for information about a customer complaint and how it was resolved.

When do we disclose personal information?

There are a variety of circumstances where we may need to disclose some personal information about our customers. Here are some examples:

  1. We may disclose a customer’s personal information to a person who, in the reasonable judgement of ION LINK, is seeking the information as an agent of the customer. For example, we may provide information about a customer’s account to the customer’s legal representative if we are satisfied that that individual is requesting the information on behalf of the customer.
  2. We may disclose a customer’s personal information to a company or individual employed by ION LINK to perform functions on its behalf, such as research or data processing. Any such disclosure of a customer’s personal information outside of ION LINK is made on a confidential basis with the information to be used only for the purpose for which it was disclosed.
  3. We may disclose a customer’s personal information to a public authority or agent of a public authority, if in the reasonable judgement of ION LINK, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
  4. In conjunction with special offers or programs, we may disclose customers’ personal information to our program partners, or to third-party agents responsible for administering such offers or programs. Any such disclosure is made on a confidential basis with the customer’s express consent.

How do we protect your personal information?

In order to protect your personal information and your right to privacy, ION LINK:

  1. will not collect, use or disclose your personal information for any purpose other than those identified above, except with your consent;
  2. will protect your personal information with appropriate software security safeguards;
  3. will protect the confidentiality of your personal information when dealing with other companies;
  4. will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above; and
  5. will honour any request you may make for access to your personal information.

What are your choices?

We would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. However, you do have choices and can refuse or withdraw your consent as follows:

  1. You may have your name removed from our telephone, mail or e-mail marketing lists, if any. We may use these lists to inform you of relevant products, services and special offers that may be of benefit to you.
  2. You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in either case, this may limit our ability to serve you.

If you have any questions or concerns about our privacy practices, please contact us via our contact form. Otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for the purposes identified above.

The ION LINK Privacy Statement does not limit the collection, use or disclosure by ION LINK of information that is publicly available. This includes: (a) a customer’s name, address, telephone number, and e-mail address, when listed in a directory or available through directory assistance; and (b) other information about the customer that is publicly available and is specified by regulation pursuant to the “Personal Information Protection and Electronic Documents Act”.

The ION LINK Privacy Code does not apply to information regarding ION LINK corporate customers. However, such information is protected by other ION LINK practices and through contractual arrangements.

The ION LINK Privacy Code and the privacy practices described in this page are subject to the provisions of all applicable legislation and regulations.

For more information about your privacy, reach us via our contact form.